Stellar Freight Limited Privacy Policy

1. Who Controls Your Data

   • Stellar Freight is the data controller and is responsible for protecting your personal data and complying with GDPR.

2. What Personal Data is Collected

   They may collect:

   • Identity & Contact Info: Name, address, email, phone number, company name
   • Financial Data: Bank account and payment card details
   • Transaction Data: Payment history and shipment details
   • Marketing Data: Communication preferences
   • Technical Data: Info about your device, website usage, cookies

   Important: They do not knowingly collect data from children.

3. How Data is Collected

   Data comes from:

   • Website forms, newsletter sign-ups, surveys
   • Purchases and service registrations
   • Website browsing and use of site features

   If you don’t provide personal data: They may not be able to provide services if the data is required by law or contract.

4. Purposes & Legal Basis for Processing

   They process your data to:

   • Comply with legal obligations
   • Deliver services, manage shipments, respond to requests
   • Invoice you (legitimate interest)
   • Send non-marketing communications required by law or contract
   • Improve website experience via cookies

   Consent: Where they rely on your consent, you can withdraw it anytime, though some services may be affected.

5. Cookies

   • Used to improve website experience and remember preferences
   • Can be disabled in your browser, though some site features may not work properly

6. Sharing Your Data

   They share your data only:

   • When legally required (e.g., HMRC, police)
   • With trusted service providers (payment, IT, hosting) for service delivery

   They do not share your data for marketing purposes without consent. No data leaves the European Economic Area.

7. Data Retention & Security

   • Data is retained only as long as necessary to fulfill its purpose or legal obligations
   • Regular reviews are conducted, and unnecessary data is deleted
   • Security measures are in place to prevent unauthorized access, loss, or damage

8. Changes to the Notice

   • The privacy notice may be updated periodically to reflect law or process changes

9. Your Rights

   Under GDPR, you can:

   • Access your data
   • Correct inaccuracies
   • Request erasure
   • Object to processing
   • Restrict processing
   • Request transfer
   • Withdraw consent

How to exercise rights:

• Email: accounts@stellarfreight.co.uk
• Address: Royal Mail House, Terminus Terrace, Southampton, SO14 3FD

Complaints: Contact the ICO if unresolved after contacting Stellar Freight.